General Terms and Conditions (GTC)
Last update: 12.07.2025
Spalevic Consulting Kft.
1 Scope
1.1 These General Terms and Conditions (GTC) apply to all contracts between Spalevic Consulting Kft., registered in the commercial register under number 01-09-446084, with its registered office at 1147 Budapest, Levsei Street 9/A (hereinafter referred to as the Provider), and its customers (hereinafter referred to as the Customer), unless expressly agreed otherwise in writing.
1.2 The GTC apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) or comparable provisions of Hungarian law. By concluding the contract, the Customer confirms that they are an entrepreneur and are concluding the contract in this capacity.
1.3 Deviating or supplementary terms and conditions of the Customer shall not apply unless they are expressly recognized in writing by the Provider.
1 Scope
1.1 These General Terms and Conditions (GTC) apply to all contracts between Spalevic Consulting Kft., registered in the commercial register under number 01-09-446084, located at 1147 Budapest, Levsei Street 9/A (hereinafter referred to as the provider), and its customers (hereinafter referred to as the customer), unless expressly agreed otherwise in writing.
1.2 The GTC apply exclusively to entrepreneurs in the sense of § 14 BGB or comparable regulations of Hungarian law. By concluding the contract, the customer confirms that they are an entrepreneur and enters into the contract in this capacity.
1.3 Deviating or supplementary terms and conditions of the customer do not apply unless they are expressly recognized in writing by the provider.
1 Scope
1.1 These General Terms and Conditions (GTC) apply to all contracts between Spalevic Consulting Kft., registered in the commercial register under number 01-09-446084, located at 1147 Budapest, Levsei Street 9/A (hereinafter referred to as the provider), and its customers (hereinafter referred to as the customer), unless expressly stated otherwise in written agreements.
1.2 The GTC apply exclusively to entrepreneurs in the sense of § 14 BGB or comparable regulations of Hungarian law. Upon conclusion of the contract, the customer confirms that he is an entrepreneur and concludes the contract in this capacity.
1.3 Deviating or supplementary conditions of the customer shall not apply unless they are expressly recognized in writing by the provider.
2 Subject of the Contract
2.1 The provider offers services in the field of Artificial Intelligence (AI), specifically: development of custom AI automations (e.g., machine learning, natural language processing), creation and implementation of AI voice agents and chatbots, consulting on the integration and optimization of AI solutions, development and connection of APIs as well as custom software, hosting and licensing of proprietary software solutions, technical support within the framework of monthly or project-based agreements.
2 Subject Matter of the Contract
2.1 The provider offers services in the field of Artificial Intelligence (AI), in particular: development of individual AI automations (e.g., machine learning, Natural Language Processing), creation and implementation of AI voice agents and chatbots, consulting on the integration and optimization of AI solutions, development and connection of APIs as well as custom software, hosting and licensing of proprietary software solutions, technical support under monthly or project-based agreements.
2 Subject Matter of the Contract
2.1 The provider offers services in the field of Artificial Intelligence (AI), in particular: development of individual AI automations (e.g., machine learning, natural language processing), creation and implementation of AI voice agents and chatbots, consulting on the integration and optimization of AI solutions, development and connection of APIs as well as custom software, hosting and licensing of proprietary software solutions, technical support under monthly or project-based agreements.
3 Conclusion of the Contract and Commencement of Services
3.1 Contracts are concluded by acceptance of an individual offer by the customer, either in writing or in text form (e.g., by email).
3.2 The provider is entitled to have services provided in whole or in part by qualified subcontractors, with the responsibility for proper fulfillment remaining with the provider.
3.3 The commencement of services will occur after the conclusion of the contract and fulfillment of the customer's cooperation duties, unless otherwise agreed.
4 Compensation and Payment Terms
4.1 The compensation is based on the fixed price agreed upon in the contract or offer. For larger projects, compensation may be billed in milestones defined in the contract.
4.2 Support services are provided within the framework of a monthly cancellable support subscription that includes an agreed number of hours. Overtime will be billed at an hourly rate of 180 (net).
4.3 Damage, malfunctions, or alterations to the solutions provided that are caused by the customer or third parties (e.g., improper use, modifications, or faulty configurations) are not included in the scope of the support subscription. The provider reserves the right to charge for such remedial work separately, either at the hourly rate of 180 (net) or at a mutually agreed-upon fixed price, at the provider's discretion.
4.4 Hosting fees for software products (e.g., chatbots, AI models) are charged monthly and can be terminated with a notice period of 14 days at the end of the month. In the event of non-payment, the hosting will be automatically suspended without affecting the payment obligation for services already rendered.
4.5 All prices are net plus the statutory value-added tax. Invoices are payable within 14 days of receipt without deduction.
4 Compensation and Payment Terms
4.1 The compensation is based on the fixed price agreed upon in the contract or offer. For larger projects, the compensation may be billed in milestones as specified in the contract.
4.2 Support services are provided within the framework of a monthly cancellable support subscription, which includes an agreed-upon hour quota. Overtime will be billed at an hourly rate of 180 (net).
4.3 Damages, malfunctions, or changes to the provided solutions caused by the client or third parties (e.g., improper use, modifications, or faulty configurations) are not covered by the scope of the support subscription. The provider reserves the right to charge separately for such remedial work, either at the hourly rate of 180 (net) or at a fixed price agreed upon individually, at the provider's discretion.
4.4 Hosting fees for software products (e.g., chatbots, AI models) are charged monthly and can be terminated with a notice period of 14 days before the end of the month. In the event of non-payment, hosting will be automatically suspended, without affecting the payment obligation for already rendered services.
4.5 All prices are net plus the statutory value-added tax. Invoices are payable within 14 days of receipt without deduction.
4 Compensation and Payment Terms
4.1 The compensation is based on the fixed price agreed upon in the contract or offer. For larger projects, compensation may be billed in milestones specified in the contract.
4.2 Support services are provided within the framework of a monthly cancellable support subscription that includes an agreed-upon hourly quota. Overtime will be billed at an hourly rate of 180 (net).
4.3 Difficulties, malfunctions, or changes to the provided solutions caused by the customer or third parties (e.g., improper use, modifications, or faulty configurations) are not included in the scope of the support subscription. The provider reserves the right to charge separately for such rectification work, either at the hourly rate of 180 (net) or at an individually agreed fixed price, at the provider's discretion.
4.4 Hosting fees for software products (e.g., chatbots, AI models) are charged monthly and can be canceled with a notice period of 14 days before the end of the month. In case of non-payment, hosting will be automatically suspended, without affecting the obligation to pay for already rendered services.
4.5 All prices are net plus the statutory value-added tax. Invoices are payable within 14 days of receipt without deduction.
5 Customer Obligations
5.1 The customer is obliged to provide all information, access, materials, and technical requirements necessary for the fulfillment of the contract in a timely and complete manner.
5.2 Delays or additional expenses due to the customer's lack of or insufficient cooperation shall be borne by the customer. The claim for remuneration of the provider remains unaffected.
5 Obligations of the Customer
5.1 The customer commits to providing all information, access, materials, and technical requirements necessary for the fulfillment of the contract in a timely and complete manner.
5.2 Delays or additional efforts due to the customer's lack of or insufficient cooperation shall be at their expense. The compensation claim of the provider remains unaffected.
5 Obligations of the Customer
5.1 The Customer commits to providing all necessary information, access, materials, and technical prerequisites for the fulfillment of the contract in a timely and complete manner.
5.2 Delays or additional efforts due to the customer's lack of participation or insufficient cooperation shall be at their expense. The contractor's claim for compensation remains unaffected.
6 Usage Rights
6.1 The provider grants the customer simple, non-transferable usage rights to the work results created within the framework of the contract (e.g., software, AI models) for the duration of the contractual relationship, unless otherwise agreed.
6.2 The transfer of usage rights occurs only after full payment of the agreed compensation. Any modification or further development of the work results by third parties requires the prior consent of the provider.
6.3 The use of open-source components or third-party tools is subject to the respective license conditions, which will be communicated to the customer upon request.
6 Usage Rights
6.1 The provider grants the customer simple, non-transferable usage rights to the work results (e.g., software, AI models) created within the framework of the contract for the duration of the contractual relationship, unless otherwise agreed.
6.2 The transfer of usage rights only occurs after full payment of the agreed remuneration. Modification or further development of the work results by third parties requires the prior consent of the provider.
6.3 The use of open-source components or third-party tools is subject to the respective license conditions, which will be communicated to the customer upon request.
6 Usage Rights
6.1 The provider grants the customer simple, non-transferable usage rights to the results created under the contract (e.g., software, AI models) for the duration of the contractual relationship, unless otherwise agreed.
6.2 Transfer of usage rights occurs only after full payment of the agreed compensation. Modification or further development of the results by third parties requires the prior consent of the provider.
6.3 The use of open-source components or third-party tools is subject to the respective license conditions, which will be communicated to the customer upon request.
7 Data Protection and Confidentiality
7.1 The provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant legal provisions. At the request
of the customer, a data processing agreement (DPA) will be concluded in accordance with Art. 28 GDPR.
7.2 The provider undertakes to use confidential information of the customer (e.g. trade secrets, technical data) only within the scope of fulfilling the contract and to protect it against unauthorized access.
7.3 The customer is responsible for the data protection-compliant use of the provided solutions. The provider does not offer legal advice.
7 Data Protection and Confidentiality
7.1 The provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant legal provisions. At the customer's request
a data processing agreement (DPA) will be concluded in accordance with Art. 28 GDPR.
7.2 The provider commits to using confidential information of the customer (e.g., trade secrets, technical data) only within the scope of contract fulfillment and to protect it against unauthorized access.
7.3 The customer is responsible for the GDPR-compliant use of the solutions provided. The provider does not provide legal advice.
7 Data Protection and Confidentiality
7.1 The provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant legal provisions. Upon request
of the customer, a data processing agreement (DPA) in accordance with Art. 28 GDPR will be concluded.
7.2 The provider commits to using the customer's confidential information (e.g., trade secrets, technical data) only within the scope of contract fulfillment and to protecting it from unauthorized access.
7.3 The customer is responsible for the GDPR-compliant use of the provided solutions. The provider does not provide legal advice.
8 Liability
8.1 The provider is liable exclusively for damages caused by intentional or grossly negligent behavior. Liability is limited to the typically foreseeable damage, but in any case to the amount of the agreed remuneration.
8.2 Liability for indirect damages, consequential damages, loss of profit, or downtime (e.g., in the case of hosted solutions or third-party tools) is excluded.
8.3 The provider is not liable for damages attributable to erroneous data entries, improper use, modifications by the customer or third parties, failure to cooperate, or failures of third-party tools or platforms.
8 Liability
8.1 The provider is solely liable for damages caused by intentional or grossly negligent behavior. Liability is limited to the typically foreseeable damage, but is at most equal to the amount of the agreed compensation.
8.2 Liability for indirect damages, consequential damages, lost profits or downtime (e.g., in the case of hosted solutions or third-party tools) is excluded.
8.3 The provider is not liable for damages resulting from erroneous data entries, improper use, modifications by the customer or third parties, failure to cooperate, or outages of third-party tools or platforms.
8 Liability
8.1 The provider is only liable for damages caused by intentional or grossly negligent behavior. Liability is limited to the typically foreseeable damage, but in no case shall it exceed the amount of the agreed compensation.
8.2 Liability for indirect damages, consequential damages, loss of profit, or downtime (e.g., in hosted solutions or third-party tools) is excluded.
8.3 The provider is not liable for damages that can be attributed to faulty data input, improper use, modifications by the customer or third parties, failure to act in cooperation, or failures of third-party tools or platforms.
9 Contract Duration, Termination, and Exit Strategies
9.1 Project-based contracts end upon completion of the project, unless otherwise agreed.
9 Duration of Contract, Termination, and Exit Strategies
9.1 Project-based contracts end upon completion of the project, unless otherwise agreed.
9 Contract Duration, Termination, and Exit Strategies
9.1 Project-based contracts end upon completion of the project, unless otherwise agreed.
10 Final Provisions
10.1 Hungarian law applies, excluding the UN Sales Convention. For international contracts, a different choice of law can be agreed upon at the request of the customer.
10.2 The place of performance and exclusive jurisdiction for all disputes is the seat of Spalevic Consulting Kft., as far as legally permissible. At the customer's request, alternative dispute resolution procedures (e.g. mediation) can be agreed upon.
10.3 If any provision of these terms and conditions is or becomes invalid, the validity of the remaining provisions shall not be affected. The parties commit to replacing the invalid provision with a valid regulation that comes as close as possible to the economic purpose of the original provision.
10 Final Provisions
10.1 Hungarian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For international contracts, an alternative choice of law may be agreed upon at the request of the customer.
10.2 The place of fulfillment and exclusive jurisdiction for all disputes is the seat of Spalevic Consulting Kft., as far as legally permissible. At the request of the customer, alternative dispute resolution procedures (e.g. mediation) can be agreed upon.
10.3 If any provision of these Terms and Conditions is or becomes ineffective, the validity of the remaining provisions shall remain unaffected. The parties undertake to replace the ineffective provision with a valid regulation that comes as close as possible to the economic purpose of the original provision.
10 Final Provisions
10.1 Hungarian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For international contracts, a different choice of law can be agreed upon at the request of the customer.
10.2 The place of performance and the exclusive jurisdiction for all disputes is the seat of Spalevic Consulting Kft., as far as legally permissible. At the request of the customer, alternative dispute resolution methods (e.g., mediation) can be agreed upon.
10.3 If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected. The parties agree to replace the invalid provision with a valid regulation that comes as close as possible to the economic purpose of the original provision.
Note: These terms and conditions complement individual contractual agreements with the customer. Special conditions may apply for specific services (e.g., software licensing).
Note: These terms and conditions supplement individual contract agreements with the customer. Specific services (e.g., software licensing) may be subject to separate conditions.
Note: These General Terms and Conditions supplement individual contractual agreements with the customer. Separate conditions may apply for certain services (e.g., software licensing).